Workshop Team Leader
Skills
About This Role
Overview
We are seeking a highly skilled and motivated **Workshop Team Leader (WTL)** to oversee daily workshop operations and lead a team of technicians in a fast-paced, high-performance environment.
The Workshop Team Leader is responsible for ensuring all repair and maintenance work is completed efficiently, to manufacturer standards, and within agreed timelines.
This role plays a critical part in driving workshop productivity, quality control, and seamless coordination between technical and front-of-house teams.
Workshop Operations & Workflow Management
- Oversee daily workshop activities, job allocation, and prioritisation
- Ensure smooth workflow across all technicians and work bays
- Monitor job progress and resolve delays or operational bottlenecks
- Maximise workshop efficiency and utilisation
Quality Control
- Ensure all repairs meet manufacturer and company standards
- Conduct quality checks on completed work when required
- Reduce comebacks through strict adherence to procedures
- Enforce correct diagnostic and repair processes
Technician Leadership & Supervision
- Supervise, guide, and support all technicians
- Monitor productivity, efficiency, and performance levels
- Identify training needs and development opportunities
- Maintain discipline, structure, and accountability within the workshop
Coordination with Service Team Leaders (STLs)
- Work closely with STLs to ensure clear job instructions and expectations
- Support accurate time estimates and job updates for customers
- Provide technical input where required
- Ensure alignment between workshop output and customer commitments
Diagnostic Oversight
- Coordinate with Diagnostic Technician on complex repair cases
- Ensure proper diagnostics are completed before repairs commence
- Minimise misdiagnosis and unnecessary parts replacement
Performance & KPI Management
- Drive key performance indicators including productivity, efficiency, labour output, and comeback rate
- Take corrective action to ensure targets are consistently met
Health, Safety & Workshop Standards
- Ensure compliance with all health and safety regulations
- Maintain a clean, organised, and professional workshop environment
- Enforce proper use of tools, systems, and equipment
Requirements
- Minimum 5 years’ experience in a workshop environment
- Previous supervisory or foreman experience preferred
- Strong technical knowledge (Mercedes-Benz experience is an advantage)
- Proven leadership and team management skills
- Strong organisational and problem-solving abilities
- Ability to perform under pressure in a fast-paced environment
Key Competencies
- Leadership and accountability
- Technical expertise
- Attention to detail
- Time management and prioritisation
- Strong communication and coordination skills
What We Offer
- Opportunity to lead a high-performing workshop team
- Dynamic and professional working environment
- Career growth within a structured service organisation
- Competitive compensation based on experience
Benefits
- Salary: Based on skills and experience
- Annual Leave: As per UAE Labour Law, with additional benefits over time
- Medical Insurance: Comprehensive health coverage
- Employment Visa: Full sponsorship for eligible employees
- Days Off: Two days per week
- Compliance: All benefits provided in accordance with UAE Labour Law
How to Apply
Submit your CV and cover letter to careers@silberarrows.com.
Only shortlisted candidates will be contacted for interviews.
Pay: AED1.00 - AED10.00 per hour
Experience
- Automotives: 5 years (Required)
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