Workshop Supervisor | Al-Futtaim Automotive | DOMASCO
Role Overview
Leads workshop operations in Al-Futtaim's automotive aftersales business in Qatar, reporting to the Service Manager.
Responsible for daily repair and maintenance activity, workshop efficiency, service revenue targets, and customer satisfaction.
Leads technicians, maintains dealership standards, promotes a Fix It Right First Time culture, and supports technical team development.
Key Skills for This Role
Full Job Posting
Role overview
Leads workshop operations in Al-Futtaim's automotive aftersales business in Qatar, reporting to the Service Manager.
Responsible for daily repair and maintenance activity, workshop efficiency, service revenue targets, and customer satisfaction.
Leads technicians, maintains dealership standards, promotes a Fix It Right First Time culture, and supports technical team development.
Workshop operations and quality
- Manage daily operations, capacity planning, and job allocation to maximize workshop utilization.
- Monitor technician productivity, efficiency, and time booking; control WIP, carry-over jobs, and workshop loading.
- Ensure safety, security, and operational compliance; drive FRFT through inspections and technical oversight.
- Implement dealership and manufacturer standards; maintain workshop tools, equipment, and technical resources.
- Ensure vehicles are repaired correctly and delivered on time; collaborate with Service Advisors on additional repair needs.
- Analyze repeat repairs and implement corrective actions; assist with technical escalations and field technical reports.
- Maintain technical bulletins, workshop manuals, and quality documentation.
- Conduct technician meetings and coach, motivate, and develop the team through reviews, training plans, and on-the-job coaching.
- Support certification, e-learning, and new-product training; contribute to service revenue and continuous improvement.
Experience and qualifications
- Bachelor's degree, diploma, or ITI qualification in Mechanical Engineering, Automotive Engineering, or a related discipline.
- 5–7 years of overall automotive dealership experience, including at least 3 years as a Workshop Supervisor or equivalent leader.
- Experience managing workshop technicians and service operations; strong dealership and distributor process knowledge.
- Strong diagnostic and automotive technical knowledge, workshop productivity and capacity management, and quality-control experience.
- Knowledge of service KPIs, customer satisfaction metrics, productivity and WIP reporting, and repeat-repair trends.
- Working knowledge of ERP systems, workshop management systems, and MS Office.
- Strong leadership, communication, coaching, stakeholder management, analytical, and people-management skills.
- Able to work effectively in a multicultural, fast-paced dealership environment with integrity and accountability.
About the team
Part of a Service team focused on aftersales support, customer experience, customer retention, operational excellence, and service revenue.
Works closely with Service Advisors, Technical Support teams, and management to promote quality, safety, accountability, and continuous improvement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al-Futtaim
Parts Picker | Al-Futtaim Electric Mobility | BYD
Dubai, UAE
Al-Futtaim is seeking a Parts Picker to support automotive parts availability and accurate stock management. The role involves picking and issuing parts, processing purchasing and receiving records, maintaining inventory
Shopping Experience Assistant
, UAE
Al-Futtaim seeks a customer-focused Shopping Experience Assistant to support store visitors at information, returns, and children’s play-area desks. The role includes accurate cash handling, customer assistance, issue re
National Sales Manager | Al-Futtaim Automotive | Dubai
Dubai, UAE
Al-Futtaim is building a talent pool for future National Sales Manager opportunities in its automotive business. The anticipated role would lead national sales performance across multiple locations and requires substanti
Emiratization | Guest Relations Officer | Al-Futtaim Automotive | Honda & TE | Dubai
Dubai, UAE
The employer is seeking a sales executive to sell certified pre-owned vehicles while meeting unit, margin, and finance and insurance targets. The role manages customer leads and the sales journey; candidates need two yea
Shopping Experience Assistant
Dubai, UAE
Al-Futtaim is seeking a Shopping Experience Assistant to support store information, checkout, returns, and children’s play-area operations. The role requires a high school diploma or equivalent, at least two years of sim
B2B Aftersales Manager
Dubai, UAE
Al-Futtaim is seeking an experienced B2B Aftersales Manager to lead fleet aftersales growth and performance for its electric mobility business in the UAE. The role covers customer relationships, service programmes, comme
Credit Control Consultant | Al-Futtaim Automotive | Finance
Riyadh, KSA
Al-Futtaim is seeking a Credit Control Consultant to assess credit applications and manage receivables across automotive brand portfolios. The role includes maintaining credit data in SAP, monitoring payment issues, revi
Buying Executive
Abu Dhabi, UAE
Al-Futtaim is seeking a Buying Executive for its Electric Mobility team to source and purchase vehicles, meet targets, and maintain suitable stock mix and pricing. The role involves vehicle inspections, valuations, whole
Parts Picker | Al-Futtaim Electric Mobility | BYD
Dubai, UAE
Shopping Experience Assistant
, UAE
National Sales Manager | Al-Futtaim Automotive | Dubai
Dubai, UAE
Emiratization | Guest Relations Officer | Al-Futtaim Automotive | Honda & TE | Dubai
Dubai, UAE
Shopping Experience Assistant
Dubai, UAE
B2B Aftersales Manager
Dubai, UAE
Credit Control Consultant | Al-Futtaim Automotive | Finance
Riyadh, KSA
Buying Executive
Abu Dhabi, UAE