Workplace Experience Coordinator
Role Overview
Shapes daily workplace experience and owns front-of-house service, visitor management, event logistics, mail and supply coordination, and maintenance dispatch.
Success includes welcoming visitors and employees, keeping events on schedule, and resolving building issues.
Key Skills for This Role
Full Job Posting
About the workplace service
Experience by Industrious is CBRE's global hospitality business, partnering with companies and landlords to design and operate workplaces.
Role overview
Shapes daily workplace experience and owns front-of-house service, visitor management, event logistics, mail and supply coordination, and maintenance dispatch.
Success includes welcoming visitors and employees, keeping events on schedule, and resolving building issues.
Key responsibilities
- Welcome facility entrants, issue visitor and parking passes, follow security protocols, and answer telephones professionally.
- Create presentations, speak to groups, and arrange recreational, dining, and business activities on request.
- Manage maintenance and janitorial work orders and coordinate mail, office supplies, onboarding, and workplace services.
- Respond to inquiries and complaints with customer-service solutions; organize onsite events, including room setup, teardown, and supply delivery.
- Follow security and emergency procedures, alert appropriate parties about safety matters, and coordinate workplace vendors.
- Explain detailed information to the team, follow manager direction, and use established procedures to resolve straightforward problems.
Qualifications
- High school diploma or GED with up to two years of job-related experience.
- Working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
- Ability to follow basic work routines, exchange straightforward information, and stay organized with an inquisitive mindset.
Compensation and benefits
- Annual salary range is $54,000 to $59,000; compensation depends on skills, qualifications, and experience.
- Benefits include a group retirement program and medical, dental, and vision coverage, plus life insurance.
Workplace
- The role includes onsite facility duties and management of onsite events.
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