Workplace Experience Coordinator

Essential functions and responsibilities

· Provide high touch support to employees in the workplace.

This includes providing employees with tools, support, information, and wayfinding.

· Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.

· Cultivate and maintain trusted relationships with end users and cross functional colleagues.

· Act as the first line of response to user questions, troubleshoot issues, and follow up as required.

· Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.

· Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

· Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.

· Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.

· Obtain voice of the customer data (quantitative and qualitative) to capture service needs.

Share information with managers, as relevant.

· Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities

· Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels including professional and polished verbal and written communication

EQ – Showcase exceptional emotional intelligence and empathy

Organized – Detail oriented, confident, self-starter with exceptional organizational skills

Proactive – Maintain a “can do” mentality with the ability to act with minimal information

Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.

Showcase strong business acumen.

Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.

Resilient – Ability to work under pressure, while acting in a calm manner

Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education

· Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree