Workforce Transformation Director
Full Job Posting
The Role
- Lead the design, development and delivery of Employee Experience and Communication & Engagement strategies that support large-scale HR, business and technology-enabled workforce transformation programmes.
- Lead and grow the AI Workforce Transformation agenda within EX, helping clients understand how AI will change work, where people-related risk and adoption barriers may emerge, and how to accelerate the transition to future-state ways of working.
- Advise senior client stakeholders on the people and change implications of AI and broader transformation, including workforce readiness, culture, role clarity, capability and skills build, leadership alignment, adoption, trust, communication and employee experience design.
- Translate complex workforce and organisational transformation concepts into clear, compelling narratives, communication strategies and experience-led deliverables across digital, print, leader-led and employee-facing channels.
- Use insight-led approaches to help clients assess readiness, sentiment, adoption and risk, drawing on solutions such as ChangeVue, virtual focus groups, Engage-enabled diagnostics, adoption profiles, key driver analysis and change acceleration planning.
- Develop and deliver change acceleration strategies and roadmaps that anchor change with clarity and insight, mobilise leaders, managers and HR, and reinforce new ways of working to sustain performance.
- Lead new business development, including senior relationship building, opportunity shaping, RFP responses, statements of work, project plans, budgets, pricing and commercial negotiation.
- Demonstrate effective sales leadership behaviours, including collaboration, creativity, persistent follow-up, sound judgement in scoping and pricing, and a strong focus on closing the deal and delivering profitable revenue.
- Build and deepen relationships with key clients and internal cross-functional teams to maximise the penetration of target accounts and identify opportunities for integrated AI Workforce Transformation work in particular.
- Lead multidisciplinary project teams to deliver high-quality, innovative work, managing budget, timeline, quality, risk and client expectations while enabling effective delegation and team development.
- Coach, mentor and develop colleagues through project leadership, on-the-job feedback and role modelling of strong client advisory, change consulting, commercial and communication skills.
- Partner with colleagues across EX, Work & Rewards, Integrated & Global Solutions and the wider Health, Wealth & Career business to sell and deliver integrated advice, data and software-enabled solutions.
- Provide thought leadership and contribute to the development of intellectual capital, new tools, propositions and approaches that keep our solutions distinctive, relevant and commercially compelling.
Qualifications
- Extensive business experience advising senior clients and managing large-scale client relationships, ideally within consulting, communications, change, marketing, HR, workforce transformation or related professional services environments.
- Demonstrated ability to lead complex Employee Experience, communication, engagement, change or workforce transformation programmes from strategy through execution.
- Strong understanding of how AI, automation and emerging technologies are reshaping work, skills, roles, culture and workforce expectations, with the curiosity and commercial instinct to turn emerging trends into practical client solutions.
- Proven ability to build trusted relationships with C-suite, senior HR, Technology and business leaders, and to influence across all levels of an organisation.
- Track record of generating revenue, shaping opportunities, leading proposals, scoping work, pricing solutions and delivering commercial outcomes.
- Exceptional facilitation, written, digital and verbal communication skills, with the ability to translate complex subject matter into clear, engaging and technically credible content for different audiences.
- Strong storytelling and narrative development capability, including the ability to shape the case for change, articulate the employee ‘deal’ and build belief through leader, manager and employee communications.
- Proven ability to diagnose client issues, work across teams and leverage specialist resources from related practices to solve complex client challenges.
- A strong innovator mindset, with the ability to bring fresh perspectives, challenge convention and help shape the employee experiences of the future by turning ideas into practical progress.
- Availability to travel on an as-needed basis.
What we offer
- Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
- We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.
Equal Opportunity Employer
- We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]
Preferred Qualifications
- Bachelor’s degree required; advanced degree preferred.
About LON3 London - 51 Lime Street
Global advisory, broking, and solutions company.
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