Workforce Planning Support Analyst
Role Overview
Permanent Workforce Planning Support Analyst role in the Scheduling and Planning Team at the Emergency Operations Centre, based at Ambulance Headquarters in Newcastle.
Support service delivery across a multi-site, multi-skilled environment and operational workstreams.
Key Skills for This Role
Full Job Posting
Role overview
Permanent Workforce Planning Support Analyst role in the Scheduling and Planning Team at the Emergency Operations Centre, based at Ambulance Headquarters in Newcastle.
Support service delivery across a multi-site, multi-skilled environment and operational workstreams.
Key responsibilities
- Support scheduling and forecasting analysts across 999, 111, Patient Transport Services, and the Integrated Urgent Care Clinical Assessment Service.
- Analyse actual performance against forecast and help develop recommendations for future performance.
- Handle scheduling queries outside the long-term scheduling remit of more than six weeks.
- Support working-pattern flexibility, resource optimisation, shrinkage management, and daily service delivery.
- Escalate poor performance and business continuity situations and maintain the daily action log for analysis when needed.
Role requirements
- Support workforce planning in a multi-site, multi-skilled environment.
- Help deliver service standards and targets designed to ensure patient safety.
About the Trust
The Trust employs 3,500 staff across 63 locations and serves communities across Northumberland, Tyne and Wear, County Durham, and Tees.
The Trust provides ambulance, treatment, clinical assessment, patient transport, and specialist response services.
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