workday
Workday HCM Consultant - AMS (Application Managed Services)
Collaborative Solutions
Remote, GBR
Full-time
Junior · 2+ years experience
Remote
Discovered 3 weeks ago
Full Job Posting
Responsibilities:
- Serve as a Workday HCM specialist, providing post-production support across multiple client engagements.
- Support day-to-day AMS activities, including incidents, service requests, enhancements, and problem resolution.
- Partner with clients to understand business requirements and provide effective Workday HCM solutions.
- Analyse, troubleshoot, and resolve functional issues across Workday HCM modules.
- Configure and maintain Workday business processes, security, organisational structures, and HCM-related functionality.
- Support customers through Workday releases by assessing new functionality, testing changes, and providing recommendations.
- Guide customers on Workday best practices and process optimisation opportunities.
- Develop and execute testing activities for system enhancements, configuration changes, and defect resolutions.
- Perform root cause analysis and recommend long-term solutions for recurring issues.
- Track issues, risks, and service requests, communicating status and escalating concerns as appropriate.
- Support data loads, data validation, and configuration migrations between Workday tenants.
- Build strong working relationships with client stakeholders and provide a high level of customer service.
- Identify opportunities for continuous improvement and contribute to service enhancement initiatives.
- Contribute to internal knowledge sharing, reusable assets, and process improvement activities.
- Actively participate in training and professional development activities to maintain and expand Workday expertise.
- Participate in on-call support and holiday coverage as required.
- Skills & Requirements:
- Bachelor's degree or equivalent experience.
- 2+ years of Workday HCM experience in implementation, support, or AMS environments.
- Active Workday HCM Certification preferred.
- Experience supporting one or more Workday HCM functional areas such as Core HCM, Absence, Time Tracking, Compensation, Benefits, Talent, Performance, Recruiting, or Learning.
- Experience gathering business requirements, testing solutions, and supporting business users.
- Strong understanding of Workday configuration, business processes, security, and tenant management activities.
- Experience troubleshooting system issues and performing root cause analysis.
- Excellent analytical, problem-solving, and organisational skills.
- Ability to manage multiple priorities in a fast-paced managed services environment.
- Ability to work independently while collaborating effectively across teams.
- Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK.
- #LI-Remote
- Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
- Cognizant Core Values:
- Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
- Raise the Bar: We always aim for excellence in how we work and what we deliver.
- Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
- Do the Right Thing: We all lead with integrity and always make the ethical choice.
- Own It: We own the outcomes for our company, colleagues, and community.
Qualifications
- Bachelor's degree or equivalent experience.
About Collaborative Solutions
IT Services1700 employeesFounded 2003
Consultancy providing enterprise software implementation and business transformation services
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