Welcome Host

Guest Experience

Operational Excellence

Engagement & Community Activation

General Responsibilities

Essential

Desirable

Role‐Specific Skills

Core Competencies (C&W)

Qualifications

• Essential
• Experience in premium front‐of‐house, hospitality or customer experience environments.
• Previous supervisory or lead responsibilities within a service‐based role.
• Strong customer service and guest interaction skills.
• Experience supporting events or community engagement activities.
• Comfortable working with multiple stakeholders.
• Desirable
• Experience in a commercial office or workplace environment.
• Familiarity with engagement or community platforms.
• Qualifications & Skills
• Role‐Specific Skills
• Warm, confident communication style; able to build rapport with diverse stakeholders.
• Highly organised with strong attention to detail.
• Proactive, solutions‐oriented and comfortable taking ownership on shift.
• Approachable, empathetic and people‐focused.
• Strong multitasking and time‐management skills.
• Reliable administrative skills with accurate handling of information.
• Core Competencies (C&W)
• Driven – proactive, motivated and service‐led.
• Resilient – adaptable, capable and calm under pressure.
• Inclusive – collaborative, curious and solutions‐focused.
• Visionary – forward‐thinking and improvement‐oriented.
• Entrepreneurial – resourceful, creative and agile.
• We do not accept speculative or unsolicited CVs submitted to any of our employees or outside of our agreed process. No agency fees will be payable in these circumstances.
• Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
• INCO: “Cushman & Wakefield”

Preferred Qualifications

• Please note: this is a direct search led by Cushman & Wakefield. We only work with recruitment agencies on our preferred supplier list, and only where a signed and in date agreement is in place and the agency has been directly instructed on the role by a member of our Talent Acquisition team.

Responsibilities

• Provide an approachable, visible presence in the building, ensuring all occupiers and guests receive a warm, professional welcome.
• Deliver hospitality‐led service aligned with Ten Gresham principles, anticipating needs and providing personalised support.
• Act as a key point of contact for occupiers, resolving enquiries promptly and escalating issues where appropriate.
• Support the implementation of the customer experience and engagement strategy.
• Gather and share feedback to support continuous improvement across the customer journey.
• Champion high service standards and support colleagues to deliver a consistent front‐of‐house experience.
• Coordinate daily front‐of‐house operations, including handovers, information sharing and reporting.
• Maintain checklists, logs and operational documentation to ensure smooth building operations.
• Escalate issues to relevant teams and keep occupiers informed throughout.
• Build strong working knowledge of occupiers, amenities and local services.
• Support the delivery of events, initiatives and activations that build community and enhance the occupier experience.
• Promote upcoming events and activities through daily interactions, encouraging participation and engagement.
• Model Cushman & Wakefield values and behaviour standards.
• Comply with all health, safety and environmental procedures.
• Work safely and maintain a clean, professional environment.
• Adhere to organisational policies and procedures.
• Perform other duties as required.