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Welcome Center Representative

Hilton Grand Vacations
Orlando, USA
Full-time
Mid
Onsite
Discovered 2 weeks ago
Communication

Full Job Posting

Benefits

  • Hilton Grand Vacations offers a competitive benefits package, which may include:
  • Medical, Dental, and Vision Insurance 401(k) Retirement Plan Paid Time Off Employee Discounts Career Growth and Development Opportunities Additional company-sponsored benefits and programs
  • Hilton Grand Vacations is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
  • Hilton Grand Vacations is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment lifecycle. If you require an accommodation, please contact the appropriate recruiting representative for assistance.

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in hospitality, customer service, reservations, concierge, tourism, sales, or a related field preferred.
  • Strong verbal and written communication skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with computer systems and reservation platforms.
  • Ability to work independently and as part of a team.
  • Open availability between 7:00 AM and 10:00 PM, including weekends and holidays.
  • Ability to provide exceptional guest service while maintaining professionalism and accuracy.

Responsibilities

  • Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.
  • Book, modify, and service reservations while providing accurate information and exceptional customer service.
  • Confirm and qualify guests for scheduled vacation ownership presentations.
  • Support tour manifesting and coordinate presentation schedules.
  • Rebook and reschedule missed or canceled tours as needed.
  • Update guest accounts and reservation information within company systems.
  • Confirm hotel accommodations and ensure reservation accuracy.
  • Address guest inquiries, concerns, and special requests in a professional and timely manner.
  • Provide local destination information, maps, directions, and recommendations to enhance the guest experience.
  • Communicate presentation qualifications during the booking, confirmation, and check-in processes.
  • Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.
  • Reconcile tour activities and provide updates to appropriate departments throughout the day.
  • Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.
  • Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.
  • Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.

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