Weekend Call Handler

We are growing our team and we’re looking for a proactive and customer-focused Call Handler to join our Connected Services team onsite in the Milton Keynes office. This is a fast-paced, critical role supporting vehicle tracking, emergency response, and EV charging services. This is an onsite weekend-only position, working Saturday and Sunday, 6am to 2pm, including applicable bank holidays.

Work-Life Balance Commitment:

We value our employees and believe in maintaining a healthy work-life balance. This opportunity is strictly for individuals seeking part-time weekend work only and is not suitable for those already working full-time Monday to Friday.

As a Call Handler:

You’ll be the first point of contact responding swiftly to system alerts, alarms and Emergency calls (E-calls) and Breakdown calls (B-calls) and EV charging support. You’ll remain resilient during peak times and use your calm telephone manner to provide excellent customer support.

What You’ll Be Doing:

Deliver outstanding customer service over the phone

Respond to system alerts, alarms, and customer notifications

Manage and document vehicle theft cases, emergency, and breakdown calls

Provide support for EV charging queries

Ensure all calls are handled efficiently within service level agreements (SLAs)

Complete administrative tasks accurately and in a timely manner

Work collaboratively within a small, supportive team

WHO YOU ARE (Qualifications)

You’ll be living local to the Milton Keynes office, able to work 6am to 2pm Saturday AND Sunday, and NOT working full time.

Fluent English, spoken & written

Excellent customer service skills with a confident telephone manner

Strong attention to detail and accuracy

Ability to stay calm and prioritise in a high-pressure environment

Good IT skills and ability to learn new systems quickly

A proactive, problem-solving mindset

Flexibility and reliability, with willingness to cover shifts when required

Desirable (but not essential)

Previous experience in an operations centre, control room, or similar environment

Good geographical knowledge

Why Join Us?

Be part of a 24/7 operations team supporting essential services

Make a genuine impact by helping customers in critical situations

Gain experience in a fast-paced, technology-driven environment

Full onboarding and support to be successful in your role.

Work with a collaborative and supportive team

If you thrive under pressure and enjoy helping people in urgent situations, we’d love to hear from you—apply today!

Interviews will be conducted via Teams video calls AND in-person at our Milton Keynes office.

Note: We are unable to provide sponsorship. All applicants must have the right to live and work in the UK.

WHO IS TELETRAC NAVMAN

Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.

Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.

Teletrac Navman is a Vontier company.

WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s power the way the world moves!