Website Support and Digital Systems Analyst
Role Overview
Provides hands-on technical support for client websites, content-management systems, hosting environments, and connected digital applications.
Focuses on troubleshooting, administration, controlled testing, documentation, and approved implementation across multiple websites.
Works with Marketing, IT, client departments, and vendors to maintain functional, secure, accessible websites; this is not primarily a design, copywriting, or marketing-strategy role.
Key Skills for This Role
Full Job Posting
Workplace
- The description identifies the role as hybrid and requires candidates to be in the Riverside County, California area.
Role overview
Provides hands-on technical support for client websites, content-management systems, hosting environments, and connected digital applications.
Focuses on troubleshooting, administration, controlled testing, documentation, and approved implementation across multiple websites.
Works with Marketing, IT, client departments, and vendors to maintain functional, secure, accessible websites; this is not primarily a design, copywriting, or marketing-strategy role.
Responsibilities
- Support and troubleshoot client websites and CMS platforms, including WordPress, Granicus GovAccess, CivicPlus, Shopify, and comparable systems.
- Implement approved changes and test in staging before production deployment when supported; review updates, site health, PHP compatibility, logs, and compatibility risks.
- Monitor hosting, domains, DNS, SSL/TLS, backups, retention, recovery procedures, and account ownership; investigate failures or unusual storage use.
- Troubleshoot website-generated email delivery and review DNS and email-authentication records; coordinate approved changes with the appropriate technical owners.
- Support connected applications including GovAccess, GovQA, GovDelivery, and Bablic; investigate roles, workflows, notifications, ownership, and integrations.
- Create approved user accounts and permissions; verify administrator access, multifactor authentication, and recovery requirements.
- Conduct controlled tests and preserve technical findings and evidence; use diagnostic tools to identify broken links, redirects, response codes, metadata, and crawl issues.
- Coordinate vendor work and escalations, track requests, maintain technical records and procedures, and support launches, migrations, audits, and improvement projects.
Required qualifications
- Two to four years of professional experience in website administration, CMS support, technical website support, IT systems support, or a related role.
- Hands-on experience maintaining and troubleshooting WordPress or a comparable CMS.
- Ability to troubleshoot forms, plugins, integrations, publishing problems, access issues, and website-generated email delivery methodically.
- Working knowledge of hosting, DNS record types, SSL/TLS, backups, staging, and production deployment practices.
- General understanding of SMTP, SPF, DKIM, and DMARC, and ability to coordinate changes with the appropriate technical owner.
- Working knowledge of HTML and CSS and experience using browser developer tools.
- Ability to conduct controlled testing, document findings, maintain technical records, and identify issues requiring escalation.
Tools and systems
- Website and CMS systems include WordPress, Granicus GovAccess, CivicPlus, Shopify, GovQA, GovDelivery, and Bablic.
- Technical areas include hosting, DNS, SSL/TLS, backups, SMTP, SPF, DKIM, DMARC, HTML, CSS, and browser developer tools.
- The role uses IT Glue, ticketing systems, approved trackers, and website audit and diagnostic tools.
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