Wealth Experience Associate

Role overview

Accountabilities

• Handle client requests as the first point of contact when appropriate and refer advice needs to Financial Advisors.
• Answer questions about investment products, processing, fees, charges, and settlement expectations.
• Coordinate investment-document sign-offs and account openings.
• Plan and attend client events; manage event logistics.
• Fulfill account and transaction information requests and provide timely follow-up.
• Schedule annual reviews and prospect meetings and prepare materials.
• Monitor investment maturities and initiate client renewal steps.
• Maintain client records, meeting notes, and action plans in Salesforce.
• Process client-requested trades and resolve issues.
• Contact clients and partners to arrange meetings and identify additional sales opportunities.

Skills and requirements

• CIRO Investment Representative registration, or working toward registration.
• Working knowledge of wealth management solutions, sales processes, policies, and procedures.
• Strong customer service, communication, administrative, organizational, and detail-oriented skills.
• Ability to cultivate professional connections through digital and other channels; the provided description ends mid-qualification.

Ideal experience and tools

• Experience supporting a wealth professional is identified as ideal.
• G Suite tools and wealth management systems proficiency are identified as ideal.

Workplace

• The posting explicitly states the work type is onsite.

Posting details