We are looking for Area Operation Manager

Direct Reports

Role Purpose

Regional Operational Oversight

• Coordinate the day-to-day operational readiness of all assigned clubs.
• Ensure standards for safety, cleanliness, presentation, and service are consistently met.
• Act as the senior escalation point for operational issues during trading hours.

Brand Standards, Cleanliness & Service Excellence

• Champion brand standards and cleanliness across all locations.
• Partner with the Facilities Manager to ensure contractors meet agreed standards.
• Conduct inspections, audits, and corrective actions.

Member Experience, Feedback & Complaints

• Serve as the regional escalation point for member issues.
• Ensure feedback and complaints are resolved professionally and on time.
• Implement member experience related metrics, analyse trends and recommend improvements.
• Support with the planning, implementation and execution of member/guest experience related events.

Health, Safety & Compliance

• Maintain accountability for health, safety, and compliance.
• Oversee risk assessments, incident reporting, and emergency procedures.
• Proactively identify and mitigate operational risks.

Facilities & Contractor Coordination

• Act as liaison with Facilities Management.
• Ensure maintenance activities are logged and completed within SLAs.
• Support refurbishments and new club openings.

Cross-Functional Coordination

• Collaborate with company leadership to ensure alignment across the business and efficient/effective operations.
• Influence stakeholders without direct reporting lines.

SOPs, SLAs, Audits & Process Implementation

• Develop metrics, SOPs, SLAs, and audits with the Operations Director.
• Lead rollout, compliance monitoring, and continuous improvement.

Performance Monitoring & Reporting

• Track key operational KPIs.
• Provide insights and recommendations to the Operations Director.

What Success Looks Like (KPIs)

• Strong audit results for cleanliness and safety.
• Consistent and timely complaint resolution.
• Effective implementation of SOPs and SLAs.
• High member satisfaction across operational touchpoints.
• Strong cross-functional alignment.

Experience & Qualifications

• Bachelor’s Degree in Business, Hospitality, or related field preferred.
• 5+ years’ experience in multi-site service or fitness operations.
• Proven ability to influence without direct line management.
• GCC / Qatar experience preferred.
• Arabic language skills advantageous.

Key Competencies

• Operational leadership through influence.
• Strong stakeholder management.
• High attention to detail and standards.
• Customer-centric mindset.
• Proactive and solutions-oriented.
• Interested Candidates can apply directly or send their cv on careers@society.qa