Water Safety Instructor (Swim Coach)

About This Role

Company Description Aqua-Tots Swim School is a renowned U.S. franchise committed to teaching children

worldwide how to swim confidently and safely.

Our team

strives to create a safe and memorable experience for families, positively

impacting children's lives daily.

AT-WSI Position Objective Work with the General Manager, Aquatic Manager, and Aquatic Staff on all aquatic

daily operations thereby ensuring company core values, customer satisfaction

and revenue increase.

Customer Service

• Greet customers when they come into the facility
• Communicate effectively with potential and existing customers
• Build relationships with families and get to know their names and their children’s

names

• Handle customer complaints gracefully with a win/win outcome
• Report to the manager if complaints are unresolved
• Lead by example for other staff members by using the customer-focused principle in

every customer interaction

AT-WSI Duties

• Uphold our Aqua-Tots Swim Schools Core Values
• Report to work 15 minutes prior to each shift
• Be in uniform (Staff shirt) when entering any AT facility or location with your mask.
• Set up teaching areas
• Clean and maintain pool areas before and after each shift
• Understand and uphold AT fecal contamination policies
• Teach in accordance with the AT curriculum
• Be knowledgeable in regards to parent questions regarding progression and AT

curriculum

• Fill out Aqua Cards on a consistent basis
• Return Aqua Cards to the correct place in the bin
• Attend staff meetings and in-service training

Our Company Provides The Following

• Accommodation and transportation are provided.
• Medical insurance is covered.

Additionally, We Offer

• Twice-a-year bonuses.
• Annual salary increments.