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Warranty Administrator

NBK & Sons Holding
QAT
Full-time
Mid · 3+ years experience
Onsite
Discovered 4 weeks ago
DMSwarranty claim processing software

Full Job Posting

Job Responsibilities

  • Coordinate and manage the warranty claims process for automotive products, ensuring compliance with warranty policies and procedures.
  • Review warranty claims for accuracy, completeness, and adherence to warranty guidelines.
  • Work closely with service advisors, technicians, and other relevant departments to gather necessary documentation and information for warranty claims.
  • Submit warranty claims to the appropriate suppliers or manufacturers in a timely manner.
  • Track and monitor the status of warranty claims, following up with suppliers and stakeholders to ensure timely resolution.
  • Collaborate with suppliers to resolve any claim disputes, discrepancies, or rejected claims.
  • Maintain accurate records and documentation related to warranty claims, including claim details, supporting documentation, and customer information.
  • Assist in analyzing warranty data and trends to identify potential product or process improvement opportunities.
  • Provide exceptional customer service by addressing customer inquiries and concerns related to warranty claims.
  • Assist in training service advisors and technicians on warranty claim procedures and guidelines.
  • Ensure compliance with warranty terms and conditions, including timely submission of claims and adherence to claim approval processes.
  • Stay updated on industry trends, regulations, and best practices related to warranty management.
  • Collaborate with cross-functional teams to identify and implement initiatives to improve warranty processes and customer satisfaction.
  • Conduct periodic audits and reviews to identify potential warranty fraud or abuse.
  • Assist in preparing reports and presentations on warranty claim performance and trends for management.
  • Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

  • Knowledge of automotive service and repair terminology.
  • Understanding of warranty reimbursement procedures and guidelines.

Skills

  • Attention to detail and accuracy in processing warranty claims.
  • Proficiency in MS Office (Word, Excel, Outlook)
  • Excellent communication and interpersonal skills.
  • Strong organizational and administrative skills.
  • Knowledge of warranty terms and conditions.
  • Ability to work independently and meet deadlines.
  • Familiarity with manufacturer-specific warranty programs.
  • Experience with dealership management systems (DMS) and warranty claim processing software.
  • Knowledge of automotive service and repair processes.
  • Ability to analyze warranty data and identify trends or issues.

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