Warehouse Supervisor - 1483

Schedule

• This role operates on a fixed weekly full-time schedule on either the front half or the back half of the week. Schedules are subject to change based on operational needs.

What You'll Do:

What You'll Need:

Additional information

What We Offer

• Competitive Compensation – Your expertise and impact are recognized and rewarded
• Annual Compensation Reviews – Your growth and contributions are evaluated and rewarded on a consistent cadence
• Comprehensive Benefits Package – Medical, Dental, Vision, and Life Insurance coverage, including voluntary and ancillary plans, for you and your family
• Plan for Your Future – 401(k), Short-Term, and Long-Term Disability coverage
• Paid Time Off (PTO) and Sick Time – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
• Invest in Your Growth – Access to leadership development resources and a clear path forward as Fetch scales
• Work That Makes an Impact – Help shape the future of our operations, teams, and growth
• Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Responsibilities

• Execute building open and close procedures including warehouse and inbound yard walks to verify physical security; oversee daily warehouse operations including package receiving, sorting, staging, and dispatch to ensure smooth and on-time execution
• Conduct daily vehicle inspections to verify equipment, supplies, and tools are properly stocked and accounted for; lead pre-shift and mid-shift team meetings covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability; communicate daily goals and assign job duties across drivers, associates, and contractors
• Allocate labor across operational areas based on volume, staffing availability, and daily priorities
• Independently assess associate and driver performance and production rates, providing timely direct feedback during shifts and escalating unresolved concerns to the Warehouse Manager; support ongoing associate development through coaching and skill-building conversations; assist the Warehouse Manager in conducting ride-along evaluations, documenting findings and contributing to structured feedback delivery
• Train associates on Fetch standard operating procedures and verify ongoing SOP compliance across all areas of the operation
• Coordinate operational relationships with independent contractors in partnership with the Warehouse Manager, including onboarding, dispatching, engagement tracking, and block schedule management
• Use the Fetch WMS and operational reporting tools to monitor workflow, track inventory accuracy, action exception packages, report key performance metrics including OTR, UTR, and same-day SLA attainment, and complete required documentation including shift reports and incident records accurately and on time
• Manage access control across assigned communities, maintaining proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; promptly report any lost or missing access devices to the Warehouse Manager
• Monitor and resolve open customer experience tickets daily, escalating unresolved issues to the Warehouse Manager or support teams as needed
• Model and reinforce a culture of safety and wellbeing on the floor — going beyond compliance with Fetch policies, OSHA regulations, and security standards — by identifying and addressing hazards immediately, ensuring all workplace injuries are reported promptly, and coaching team members on safe work practices throughout every shift
• Maintain a clean, organized, and properly equipped work environment throughout the shift, including any site-specific equipment or cold storage areas
• Serve as an on-site point of contact for residents, vendors, and third-party agencies, utilizing company SOPs to de-escalate situations and resolve concerns appropriately
• Identify and escalate major operational barriers; support continuous improvement initiatives, participate in cross-functional operational discussions, and provide coverage for the Warehouse Manager as needed