WARD CLERK

1.

Participates in the promotion and maintenance of effective communication and teamwork.

Participates in answering questions and giving appropriate directions to patients, families and visitors.

Treats colleagues, patients, and visitors with dignity and respect at all times.

2.

Follows established telephone etiquette.

Seeks assistance where appropriate.

3.

Translates Arabic/English for patients, family and health care team.

Accurately conveys information and orders.

Participates in patient education program as requested.

4.

Prepares and maintains all patient records.

5.

Inputs and extracts data from computer, i.e.

ICIS, and Oracle.

6.

Maintains professional standards and functions appropriately in a multicultural environment.

Adheres to the Employee Code of Conduct.

7.

Actively welcomes new staff/students to the assigned area and participates in retention activities.

Contributes to the retention of all staff to meet the assigned area specific turnover rate goal.

Participates in retention activities.

8.

Promotes a safe environment and safe patient care by embracing a safety culture and identifying areas of risk to Supervisor.

Complies with policies for personal and patient safety and for the prevention of healthcare associated infections.

9.

Reports equipment failures, safety and security issues, and/or reduction of supplies to Supervisor.

10.

Supports the achievement of cost efficiency savings in assigned area.

Maintains an awareness of resource utilization, exercising care in the ordering of supplies.

11.

Participates in staff orientation aimed at developing skills and performance.

Acts as a preceptor/mentor in the supervision and teaching of new staff to develop their skills