Waiter / Waitress

Overview

Waiters/Waitresses

Key Responsibilities

• Provide attentive, professional, and personalised table service to all guests.
• Greet guests warmly, present menus, and confidently explain dishes, specials, and beverage offerings.
• Accurately take food and beverage orders and communicate them clearly to kitchen and bar teams.
• Serve food and beverages promptly while following proper service etiquette and presentation standards.
• Ensure tables are properly set, clean, and maintained throughout service.
• Anticipate guest needs and respond efficiently to requests and special requirements.
• Maintain strong knowledge of menu items, ingredients, preparation methods, and beverage offerings.
• Handle guest inquiries and feedback professionally to ensure a memorable dining experience.
• Coordinate closely with kitchen, bar, and F&B supervisory teams to ensure smooth service flow.
• Operate POS systems accurately for order entry and billing procedures.
• Support upselling initiatives by promoting menu items, beverages, and special experiences.
• Maintain cleanliness and hygiene standards across dining areas, service stations, and equipment.
• Follow all food safety, hygiene, and health regulations at all times.
• Assist with restaurant setup and closing procedures before and after service periods.
• Report guest concerns, service issues, or operational matters to supervisors promptly.
• Work collaboratively with the wider team to deliver efficient and high-quality service.
• Uphold FAENA grooming, presentation, and uniform standards at all times.
• Ensure full compliance with Forbes standards, maintaining exceptional service quality, attention to detail, and operational excellence at all times.