Waiter / Waitress - Italian Restaurant

About This Role

Company Description Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.

About the Application Process

At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles Doha as our new Waiter – Italian Restaurant. As a Waiter – Italian Restaurant at Raffles Doha, you will deliver an exceptional dining experience that reflects the elegance, warmth, and personalized service standards of the Raffles brands. You will be responsible for providing attentive, knowledgeable, and refined service, ensuring every guest enjoys an authentic and memorable Italian dining journey.

You will play a key role in creating a welcoming atmosphere, anticipating guest needs, and ensuring seamless coordination between the kitchen and service teams.

Key Responsibilities

• Deliver warm, professional, and personalized service in line with Raffles luxury standards.
• Greet and seat guests in a courteous and elegant manner, ensuring a positive first impression.
• Present menus, explain dishes, and provide recommendations on food and beverage offerings, including Italian specialties and pairings.
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar teams.
• Serve food and beverages promptly, ensuring proper presentation and service standards are maintained.
• Anticipate guest needs and respond promptly to requests with professionalism and attention to detail.
• Maintain strong knowledge of Italian cuisine, ingredients, preparation methods, and daily specials.
• Ensure tables are properly set, clean, and maintained throughout service.
• Handle guest feedback and concerns professionally, escalating when necessary.
• Collaborate closely with kitchen and service teams to ensure smooth and efficient operations.
• Promote restaurant offerings, upsell menu items, and contribute to achieving revenue targets.
• Adhere to all hygiene, safety, and operational standards at all times.
• Support closing duties, including cleaning and resetting tables and service areas.

Qualifications

• Previous experience as a Waiter/Server in an Italian restaurant or luxury hospitality environment preferred.
• Strong understanding of food and beverage service standards.
• Michelin-starred restaurant experience is an advantage.
• Knowledge of Italian cuisine and wine is an advantage.
• Excellent communication and interpersonal skills.
• Professional appearance and guest-focused attitude.
• Ability to work in a fast-paced, high-end dining environment.
• Strong teamwork and multitasking abilities.
• Fluent in English; additional languages are an advantage.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Additional Information Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.