Waiter

Job description

And Responsibilities

• Welcome, greet and smile to customers when entering or leaving establishment
• Strictly adhere to the Sales Pitch and procedure established by the company.
• Answers "call" orders, record and ensure the items were delivered accordingly.
• Pleasantly deal with customers to ensure satisfaction
• Maintain high standard of hygiene and personal grooming according to the company’s operations manual and UAE health regulations
• Preparing and serving beverages, ranging from simple to elaborate ones
• Must be aware of trends and other techniques for preparing beverages
• Preparing and serving food items as required
• Serve the ordered food of the customer on a hygienic and friendly manner.
• Answering customers' questions about menu choices
• Make sales referrals, cross-sell products and introduce new ones
• Promoting and recommending menu options to customers
• Bag, box or wrap packages carefully.
• Taking payment from customers
• To operate the POS, ensure that cash collected and given and change are correct.
• Handle cash, credit or check transactions with customers
• Issue correct change, receipts, refunds, or tickets
• Redeem stamps and coupons (if any)
• Separate, count and reconcile the money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Keep reports of transactions
• Perform responsibility of Waiter / Dining Crew when needed.
• Process returns and check to see if items are damaged
• Set up counters and restock counters for serving purposes.
• Record and maintain stocks and stock inventory.
• Order items needed to replenish supplies and keep a list of inventory updated
• Maintain the sanitation and cleanliness of the counter/service area
• Assist in washing of glass and other utensils, as necessary, and the proper storage of these items after cleaning.
• Reports any equipment for repairs.
• Collect and maintain database and leads of customers.
• Reports to immediate superior problems, issues and concern related to operations.
• Resolve customer complaints, guide them and provide relevant information
• Handle customer complaints as per job knowledge and address it to supervisor and/or manager
• Perform any other duties as directed by the owner or the owner's representative.

**Job Types**: Full-time, Permanent, Temporary, Contract

Experience

• Waiter: 2 years (Preferred)

License/Certification

• Essential Food Safety Training Certificate (EFST) (Preferred)

Experience

• Waiter: 2 years (Preferred)

License/Certification

• Valid Essential Food Safety Training Certificate (EFST) (Preferred)