W Insider Assistant Manager (Guest Relation)

Position summary

Guest services and front desk

• Process guest check-ins, verify identity and payment, assign rooms, and activate or issue room keys.
• Set up accurate guest accounts and enter rewards information.
• Ensure rates match market codes, document exceptions, and secure or adjust billing and payment.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide directions and property information, accommodate guest requests, and follow up to confirm they are met.
• Process payments, vouchers, paid-outs, and charges; balance and deposit receipts.
• Count and secure the bank at the start and end of shifts, obtain manual authorizations, and follow accounting procedures.
• Notify Loss Prevention or Security of guest reports of theft.

Team and workplace duties

• Assist management with training, evaluating, counseling, motivating, and coaching employees.
• Support team goals, maintain positive working relationships, and listen and respond appropriately to employee concerns.
• Follow company policies, report accidents and unsafe conditions, complete safety training, protect confidential information and company assets, and maintain a professional appearance.
• Welcome guests, anticipate and address service needs, assist people with disabilities, and express appreciation.
• Communicate professionally, prepare and review written documents accurately, and use appropriate telephone etiquette.
• Meet quality standards and use computers and POS systems to enter and locate information.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable duties requested by supervisors.

Preferred qualifications

• High school diploma or GED equivalent preferred.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience preferred.
• No license or certification is specified.

Schedule

• Full-time position.

Location and workplace

• The role is located at West Crescent, Palm Jumeirah, Dubai, and is not remote.

Benefits

• The posting describes benefits including retirement and stock purchase plans, property and commuter benefits, employee assistance, and childcare discounts, subject to eligibility and plan terms.
• Full-time positions also offer medical, dental, vision, life, disability, accident, and flexible spending account coverage, along with adoption expense reimbursement and paid parental leave; eligibility terms apply.