VP Operations

Position overview

Strategic leadership and operations

• Develop and execute operational strategies; partner on business planning, growth initiatives, and organizational design.
• Identify opportunities to improve operations, scalability, and cost efficiency.
• Oversee operations across departments such as supply chain, logistics, production, service delivery, or administration.
• Establish KPIs, dashboards, and reporting systems; drive continuous improvement through process redesign and automation where applicable.

People and financial leadership

• Lead and mentor managers and department heads; build an accountable, efficient, collaborative culture.
• Support workforce planning, succession planning, and leadership development.
• Develop and manage budgets with Finance; control costs, improve margins, and monitor financial performance and operational ROI.

Systems, collaboration, and risk

• Standardize processes and evaluate and implement operational systems, tools, and technologies.
• Coordinate with Sales, Human Resources, Finance, and other departments, and serve as an escalation point for operational challenges.
• Manage operational risks, maintain safety, legal, and regulatory compliance, and develop contingency and business continuity plans.

Qualifications and experience

• 10+ years of progressive operations leadership experience and 5+ years in a senior leadership role; Director or VP experience preferred.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field; advanced business degree preferred.
• Proven record scaling operations and managing budgets and large cross-functional teams.
• Background in third-party logistics, transportation, or supply chain industries.
• Strong communication, presentation, negotiation, analytical, and problem-solving abilities.
• Proficiency in CRM systems, Microsoft Office Suite, and transportation management software.

Key competencies

• Strategic thinking and execution, people leadership, data-driven decision-making, operational excellence, and change management.
• Builds relationships, influences stakeholders, focuses on results, and promotes accountability and continuous improvement.