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VP – Head of Service Design & Process Reengineering

Network International
Dubai, UAE
fulltime
Executive
2 days ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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About Us

Network International is the largest Financial Technology company in Middle East and Africa.

Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets.

Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc.

Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. .

In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration.

We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders.

Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together.

We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Role Purpose

Lead the Service Design & Process Reengineering function within OPS Strategy & Transformation, driving the end‑to‑end redesign of payment journeys across acquiring and issuing.

Accountable for delivering structural efficiency, scalability, and customer experience improvements through lean operating models, automation, and human‑centered design, while embedding risk, control, and regulatory resilience into every process.

Key Responsibilities

  • Own and redesign end‑to‑end payment journeys across acquiring and issuing to drive simplicity, speed, and reliability
  • Deliver structural efficiency and scalability through standardized, lean operating models that support growth and volume expansion
  • Embed risk, control, and regulatory resilience by design, aligned to scheme rules and supervisory expectations
  • Own and deliver automation outcomes end‑to‑end, from opportunity identification through design, build, and benefits realization in partnership with Technology
  • Enhance customer, merchant, and partner experience through faster turnaround times, reduced exceptions, and frictionless service delivery
  • Set the strategic direction for service design methodologies, human‑centered design, and process optimization across payments operations
  • Establish and govern service blueprints, process maps, and standard operating procedures across key payment operations workflows
  • Lead, mentor, and develop a team of service designers and process engineers, building capability and a culture of continuous improvement
  • Partner with Technology, Risk, Compliance, and Operations leadership to ensure alignment on transformation priorities and delivery roadmaps

Qualifications & Experience

  • 12+ years in operations transformation, process reengineering, or service design within financial services or payments
  • Proven track record leading end‑to‑end journey redesign, ideally scoping acquiring, issuing, or card operations environments
  • Experience delivering automation and RPA programs with measurable benefits realization, including technical expertise needed to guide technology/ development teams
  • Lean Six Sigma [Green belt minimum] or equivalent process improvement certification preferred
  • Hands-on experience leading operational teams, preferably in payments / financial services

Key Competencies

  • Strategic thinking with the ability to translate vision into executable transformation roadmaps
  • Strong stakeholder management across C‑suite, Technology, Risk, and Operations
  • Expertise in service design thinking, journey mapping, and human‑centered design methodologies
  • Data‑driven decision‑making with fluency in process mining and operational analytics
  • Team leadership and talent development in a matrixed, fast‑paced environment
  • Change management and the ability to drive adoption of new operating models at scale

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