Voice Engineer
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Key skills for this role
About the Role
Job Title: Voice Engineer Job Summary: We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions.
Key Skills for This Role
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Job Summary
We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions.
The ideal candidate will have hands-on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.
Key Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
- Implement and support Microsoft Teams Telephony and Direct Routing solutions.
- Administer and optimize contact center platforms, including Genesys and Sprinklr.
- Monitor voice network performance and ensure high availability and service quality.
- Troubleshoot complex voice, SIP, routing, and telephony-related issues.
- Collaborate with network, security, and infrastructure teams for seamless integration and support.
- Participate in system upgrades, migrations, and deployment projects.
Required Skills & Experience
- Strong experience with Ribbon SBC (Session Border Controller).
- Hands-on expertise in Cisco Voice and Cisco Voice Gateway technologies.
- Experience with Genesys and/or Sprinklr contact center platforms.
- Knowledge of Microsoft Teams Telephony and Direct Routing.
- Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.
- Experience in troubleshooting voice and telephony infrastructure issues.
- Excellent communication and problem-solving skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.
- 5+ years of experience in Voice/Unified Communications engineering and support.
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