paycor
Visitor Experience Associate
Northwest Maritime
Port Townsend, USA
Part-time
Entry
Onsite
USD 21-23 hourly
Discovered 1 months ago
Full Job Posting
- Provide friendly and knowledgeable customer service in person, over the phone, and via email to all NWM visitors, including hotel guests, program participants, shoppers, tourists, and locals
- Assist hotel guests and prospective guests with making reservations, checking in & out, and general hotel inquiries
- Maintain a thorough understanding and awareness of the organization’s activities, the local community, and the maritime sector
- Answer questions and provide information about Port Townsend to visitors
- Coordinate with Housekeeping regarding arrivals, departures, and guest needs
- Assist with retail operations, including receiving, tagging, and stocking merchandise
- Effectively navigate hotel reservation software, point of sale software, and other technology as needed
- Support the organization during large events, including Wooden Boat Festival
- Other duties as assigned
- Responsible, detail-oriented, proactive, comfortable with busy and demanding circumstances, and can represent NWM in a friendly and enthusiastic manner
- Strong customer service skills and composure in responding to and seeking to resolve guest complaints
- Comfortable learning new technology and navigating between different software
- The schedule for this role is generally Saturday, Sunday, and Monday 8:15 am to 2:15 pm, but may need to shift due to seasonality. Additional shifts may be required to cover for team member absences
- Able to climb two flights of stairs to access hotel rooms
- Previous experience in hospitality or retail
- Submit your resume with the online application
- Deadline for applications: Open until filled, applications reviewed upon submission
- Position will require onsite work at the Northwest Maritime Welcome Center, 431 Water St., Port Townsend, WA 98368
- Position is part-time, about 18 hours/week
- Reports to: Welcome Center & Purchasing Manager
- $21 - $23 per hour, non-exempt
- Matching contributions to a SIMPLE IRA retirement fund after 1 year of employment
- Paid time off: accrues 2 weeks of vacation per year, up to 17 paid holidays in a calendar year, & 1 hour of sick time accrued per every 25 hours worked
- Employee discounts
- Full details on benefits
About Northwest Maritime
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