jazzhr
Visitor Experience Associate
Philadelphia Visitor Center Corporation
Philadelphia, USA
Part-time
Mid · 2+ years experience
Onsite
Discovered 1 months ago
Microsoft OfficePOSWeb applications
Key Skills for This Role
Microsoft OfficePOSWeb applications
Full Job Posting
- Greeting visitors, responding to questions, encouraging engagement, and providing outstanding customer service.
- Provide visitors with accurate, up-to-date information about attractions, services, events, and activities taking place in the region.
- Identify and fulfill customer needs, e.g., directions, daily itinerary, hotels, attractions, etc.
- Make attraction, hotel, tour, restaurant reservations, etc. for customers as requested.
- Sell tickets to tours, attractions, museums, events, and exhibits; introduce promotions and opportunities to customers.
- Cross-selling products to increase purchase amounts.
- Responsible for accurate opening and closing of cash registers and ticket inventory daily.
- Work to resolve guest complaints/issues to ensure an above satisfactory closure.
- Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
- Communicate with visitors with visitors via email, telephone, and in-person.
- Have a professional appearance and keep within the company’s uniform standards.
- Keep an orderly appearance of the Philadelphia Information desk.
- Maintain a neat and well-stocked work area (brochures, tickets, supplies); ensure that job-related equipment is functioning properly (register, computer, ticket printer)
- Assist in training ne Visitor Experience Associate
- Additional task as required/requested.
- . Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Independence Visitor Center is open 363 days per year (closed Thanksgiving Day and Christmas Day).
- Be knowledgeable of the city and surrounding region and resourceful in finding accurate up to date information.
- Strong communication and time management skills
- Must be organized, detail-oriented and able to muti-task in a fast-paced environment.
- Have good problem-solving/resolution skills.
- Two (2) years previous related experience, or a combination of education/experience
- College degree or working towards a college degree preferred.
- Muti-lingual skills a plus
- Ability to work in a fast-paced, collaborative environment.
- Proficient in Microsoft Office 365 (Word, Excel) and other relevant computer applications such as point-of-sales use, and web applications.
- Ability to work with customers and visitors to identify needs and provide solutions to those needs from across a broad portfolio of solutions.
- Ability to learn to use point-of-sales system in the execution of day-to-day duties.
- Ability to process sales and related transactions with speed and accuracy.
- Ability to learn, maintain, and search for information about the Greater Philadelphia area, providing information and directions to visitors.
- Ability to execute and communicate programs in partnership with PVCC vendors, hotels, visitor bureaus and tour partners.
About Philadelphia Visitor Center Corporation
Tourism67 employeesFounded 1998
Operates official visitor centers and tourism services in Philadelphia.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer