Visa Specialist
Key Skills for This Role
Full Job Posting
Visa and Document Processing
- Process visas and related documents for JD International Logistics employees in Riyadh, covering work visa applications, visa authorization documents, entry procedures, work permits, Iqama application and renewal, information changes, cancellation, and offboarding clearance.
- Verify required materials based on employee nationality, application location, and visa type.
- Follow up on pre-processing steps such as medical examinations, degree authentication, document notarization, and legalization.
Local Business Coordination in Saudi Arabia
- Use Arabic to coordinate with Saudi government departments, business platforms, and local service agencies to track work visas, work permits, and residency documents.
- Assist in handling returned materials, visa application anomalies, quota issues, and other local business difficulties.
Document Ledger and Employee Services
- Establish and maintain ledgers for visas, work permits, and residency documents, tracking progress and validity with expiration reminders and progress reports.
- Coordinate with domestic and international HR SSC, business HRBPs, and employees to synchronize material requirements, milestones, and risk warnings.
- Respond to employee inquiries regarding visas and documents.
Policy Tracking and Compliance Management
- Track changes in Saudi work visas, foreign labor employment, work permits, residency documents, and related policies.
- Monitor corporate employment qualifications, Saudization (Nitaqat) quotas, and applicable compliance requirements.
- Identify risks such as expired documents, inconsistent materials, and mismatches between job roles and permit information.
- Report policy changes and business impacts to International HR SSC and assist in updating visa processing SOPs and material checklists.
Local Vendor Management
- Coordinate with local Saudi visa agents, authentication, and notarization service agencies to monitor service quality, processing efficiency, and anomalies.
- Verify related costs and vouchers, coordinate urgent processing and difficult business matters, and optimize service efficiency.
Other Local HR Support
- Cooperate with International HR SSC on onboarding and offboarding procedures, document archiving, and process optimization in Saudi Arabia.
Job Requirements
- Experience working in Saudi Arabia with practical operational experience in Saudi visa processing, work permits, Iqama residency permits, or related HR procedures.
- Familiarity with Qiwa, Muqeem, and Absher Business platforms.
- Experience in logistics, international logistics, or cross-border e-commerce is preferred.
- Fluent Arabic for daily work communication, business inquiries, material verification, and local problem coordination.
- English communication skills for working with domestic SSC, business teams, and employees from different countries.
- Ability to handle visa processing for employees from various countries, understanding differences by nationality, application location, and visa type.
- Good cross-timezone communication skills and service awareness.
- Meticulous and rigorous work style with sensitivity to document validity, material accuracy, and processing efficiency.
- Ability to multitask, track progress, handle anomalies, coordinate across departments, and work under pressure during peak periods.
- Understanding of foreign labor employment, work permits, residency documents, and Nitaqat Saudization rules.
- Experience in HR SSC, shared service centers, or international assignment support is preferred.
- Bachelor's degree or above, preferably in Arabic, Human Resources, International Business, or related majors; extensive local Saudi operational experience prioritized.
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