Visa Processing Officer / PRO

Job Summary

Visa & Immigration Tasks

• Apply, monitor, and manage **Tourist, Visit, Employment, and Partner visas** via **GDRFA Dubai** and **ICP Smart Services**.
• Initiate and process **new establishment setup**, **quota opening/increase**, and **employee sponsorship** in the system.
• Prepare, verify, and upload all visa-related documents (passport, photo, tenancy, license, bank statement, etc.).
• Track visa status, renewal, cancellations, and ensure zero expiry lapses.
• Handle **entry permit**, **status change**, **visa stamping**, **medical**, and **Emirates ID** coordination.

Government Liaison

• Visit **Amer, Tasheel, Immigration, and Ministry offices** for document submissions, attestations, or clearances.
• Manage **labour card**, **e-channel**, and **establishment updates** with MOHRE and GDRFA.
• Coordinate with **Dubai Economy & Tourism (DET)** for inbound tourism license and classification matters.
• Stay updated with the latest **UAE immigration laws and regulations**.

Finance & Portal Management

• Manage **Noqodi wallet** — ensure funds are topped up for visa applications.
• Maintain transaction records, receipts, and payment summaries for visa processing fees.
• Generate daily and monthly **financial reports** on visa expenses, refunds, and Noqodi balances.

Compliance & Record Keeping

• Maintain updated files of all company **Establishment Cards**, **trade licenses**, and **tourism approvals**.
• Maintain a database of **visa holders, expiry dates, and dependents**.
• Coordinate with internal departments to ensure **timely renewals** and compliance documentation.
• Assist with **audit requirements**, **GDRFA inspections**, or **DET renewals**.

Required Skills & Experience

• Minimum **2–4 years of experience** in UAE visa processing or PRO work (preferably in a **travel agency or tourism company**).
• Proficient in using:
• **GDRFA Smart Services Portal** (Dubai)
• **ICP Smart Channel Portal** (Federal)
• **Amer & Tasheel Systems**
• **Noqodi Payment Gateway**
• Strong understanding of **visa types**, **quota systems**, **tourism establishment rules**, and **labour regulations**.
• Excellent **communication** and **coordination skills** with government departments.
• Ability to work under pressure and meet strict deadlines.
• Fluent in **English** (Arabic or Hindi/Urdu is a plus).
• Proficiency in **Microsoft Office (Excel, Word, Outlook)** for reporting and tracking.

Job Type: Full-time