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Virtual Customer Service Representative (Hindi / Punjabi speaker) - Remote

Whizz
Remote, CAN
Full-time
Entry · 2+ years experience
Remote
Discovered 1 months ago
CRM

Full Job Posting

New customers:

Help customers choose the right bike, battery, accessories, and services

Explain bike features, subscription plans, and pricing

Assist customers with signing up, creating accounts, and completing payments

Use sales techniques to convert potential customers into subscribers

Existing customers:

Support customers with subscription questions, payments, and account issues

Help customers troubleshoot basic bike or service issues remotely

Coordinate service requests and follow-ups with the operations team

Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication:

Provide clear, accurate, and friendly communication to customers

Coordinate with internal teams via chat and messaging tools to resolve customer requests

Build trust and long-term relationships with our rider community

Requirements

  • Native or fluent Hindi / Punjabi
  • Fluent English (C1 - C2 level)
  • 2+ years of experience in customer support, sales, or call center roles
  • Comfortable working on camera and assisting customers via live video throughout the day
  • Ability to multitask and stay organized in a fast-paced environment
  • Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7).
  • Comfortable using CRM systems and productivity tools
  • High-speed internet connection, and headset

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