VIP Support

Role overview

Network operations

• Configure, monitor, and troubleshoot switches, routers, firewalls, and wireless access points.
• Manage TCP/IP, VLANs, DHCP/DNS, subnetting, and routing protocols; provision and troubleshoot IPsec/SSL site-to-site and client-to-site VPNs.
• Diagnose WAN/LAN outages, monitor network performance, and coordinate with telecom providers.
• Maintain patch panels, cable runs, server racks, and network-closet hardware.

Desktop and endpoint support

• Resolve complex hardware, operating-system, and application issues escalated from L1.
• Administer Active Directory, Entra ID, Group Policy, and MFA.
• Package, deploy, and image Windows 10/11 and macOS endpoints using Intune, SCCM, or equivalent MDM platforms.
• Manage endpoint patches and antivirus/EDR agents, and resolve security vulnerability findings.
• Troubleshoot printers, VoIP phones, and conference-room AV systems.

Administration and documentation

• Own assigned tickets and SLA commitments, perform root-cause analysis, and escalate unresolved issues to L3 or systems engineers.
• Maintain hardware inventory, software-license, and IP-allocation records.
• Create and update knowledge-base articles, network diagrams, and end-user guides.

Required qualifications

• 3–5 years of hands-on combined L2 network and desktop support experience; the posting also specifies a 4-years-plus minimum.
• Bachelor’s degree or diploma in computer science, IT, or a related technical field.
• Solid knowledge of the OSI model, TCP/IP, VLANs, NAT, VPNs, firewall administration, and Wi-Fi controllers.
• Advanced Windows 10/11 and macOS administration and foundational Windows Server experience.
• Experience with Microsoft 365, Exchange Online, Active Directory, and Intune/Autopilot.
• Proficiency with network diagnostic tools and ITSM ticketing tools.

Preferred certifications

• CCNA or CompTIA Network+.
• Microsoft Certified: Endpoint Administrator Associate (MD-102).
• ITIL v3/v4 Foundation.

Pay

• ₹42,000–₹50,000 per month.

Benefits

• Health insurance.
• Provident Fund.