VIP Representative Choctaw Landing
Full Job Posting
Job Requirements:
- Must display and be and enjoy working with guests from all walks of life.
- 1+ years of prior experience with events, giveaways, etc. Past casino experience in a guest-relations position is also considered.
Responsibilities
- You will provide personalized services to guests, focusing on known rated players and players who can be developed into high-end players.
- Answer customer inquiries with respect and courtesy and directing calls to appropriate casino personnel and departments.
- Answer phones, greets guests to foster positive and lasting relationships.
- You will assist Casino Hosts, and Management with hotel guest reservations and registration, hotel check-out, Concierge services/requests, to support a memorable and positive guest experience.
- Promote the utmost integrity and highest caliber of guest service and respect to all guests and other team members.
- Enter guest information into the database.
- Issue comps to guests following Choctaw Casino policy.
- Inform guests of all current and upcoming special events, promotions, and casino activities.
- Resolve any problem or perceived inconvenience to ensure guest satisfaction.
- Perform other tasks may be assigned
About Choctaw Nation of Oklahoma
Sovereign tribal government providing essential services and economic opportunities.
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