VIP Hostess
Skills
About This Role
Key Responsibilities
- Provide a high level of customer service to all clients with a professional, friendly, and welcoming attitude.
- Meet and greet VIP passengers upon arrival at the terminal.
- Open vehicle doors and assist passengers with entering and exiting.
- Offer assistance with light luggage handling when necessary.
- Maintain a polished and professional appearance at all times.
- Ensure the entrance area is always presentable and welcoming.
- Complete any other duties assigned by Line Manager.
- Compliance-related duties:
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
Experience
Minimum 2 years' experience in hotel industry/Customer Service.
Specific/Technical Skills
Great interpersonal and communication skills.
Excellent in customer service.
With the ability to remain calm in emergencies or when dealing with passengers.
Multilingual is an advantage.
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