VIP Host, Pennsylvania

Forge and cultivate relationships with our most engaged players as a VIP Host. You’ll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you’ll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.

Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.

Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players.

Compile player feedback to support improvements to the platform and identify opportunities.

Execute against all VIP policies and guidelines, including responsible gaming policies.

Bachelor’s degree in a related field or relevant experience.

At least 3 years of experience in a Sales, Account Management, or customer-facing role.

Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

Analytical mindset to make quick and confident decisions on data and trends.

Must be able to obtain and maintain required State Gaming Licenses.

Willingness to travel and work nights and weekends.

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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.