Villa / House Manager

Overview

• Guest Services & Hospitality

• Provide discreet, personalised service to the family and guests.
• Supervise meal service for breakfast, lunch, dinner, and snacks, ensuring presentation and timing are flawless.
• Ensure the kitchen staff report to her, and that menus are planned according to the family's likes, dislikes, and dietary preferences, including regional and cultural requirements.
• Ensure hospitality traditions (such as welcoming guests, serving refreshments, and respecting cultural norms) are maintained.
• Coordinate with chefs/cooks for special dietary needs.
• Curate ambiance through flowers, candles, evening lighting, and household presentation.
• Oversee and host family events, dinners, and celebrations within the villas.

• Household & Staff Management

• Lead and supervise household staff including maids, gardeners, pool attendants, kitchen staff, and drivers.
• Manage scheduling, time off, and performance reviews, ensuring smooth daily operations.
• Train and enforce cleaning, service, and hospitality standards to maintain consistency.
• Ensure all staff execute duties professionally, on time, and to the family's satisfaction.

• Property & Ambience Management

• Oversee the condition and upkeep of the gardens, pool, and indoor /outdoor areas.
• Maintain flowers, candles, lighting, and decorative standards to enhance villa atmosphere.
• Supervise cleaning and maintenance standards, including lights, air-conditioning systems, chillers, and generators.
• Develop and maintain household standards and checklists in line with family expectations.
• Conduct inspections to ensure readiness, cleanliness, and high standards are upheld.

• Wardrobe & Travel Management

• Oversee and maintain the family's wardrobe organisation, laundry, ironing, and clothing care (including sarees, traditional wear, and delicate garments).
• Prepare wardrobes and packing for family and guest travel.
• Coordinate travel arrangements, including itineraries, packing, and liaison with staff or service providers.
• Ensure smooth transitions for arrivals, departures, and special trips.
• Administrative Duties
• Supervise and approve kitchen menus, event menus, and daily meal planning.
• Monitor inventories and household supplies, including kitchen, linens, flowers, beverages, and event items.
• Coordinate with vendors and service providers for supplies, maintenance.
• Manage household budgets, logs, and staff rosters.
• Report directly to the family with updates on household operations.