Vice President, Customer Support Team Lead

Summary

Qualifications

• Education: Bachelor’s degree or equivalent relevant education required.
• Professional Experience: At least seven years of relevant transaction banking client service, treasury services, cash management operations, implementation, onboarding, or related financial-services experience, including demonstrated team leadership.
• Product Knowledge: Strong working knowledge across transaction banking products, including cash management, payments, collections, liquidity, deposits, trade finance, commercial card, digital channels, account services, and client onboarding
• Leadership: Demonstrated experience managing client-service professionals, allocating work, coaching team members, and handling complex corporate-client escalations.
• Skills: Strong client communication, judgment, prioritization, analytical, problem-solving, conflict-resolution, and cross-functional coordination skills.
• Technology: Proficiency in Microsoft 365 and familiarity with service, case-management, reporting, and channel-support tools.
• Language: English and Japanese required.
• Travel: Ability to travel as required based on client, business, and stakeholder needs.
• Experience supporting large corporate or multinational clients; experience with client-service or case-management technology, digital-channel administration, payment investigations, process improvement, or user acceptance testing; and a relevant treasury or payments certification.
• Work Location
• This role is based in New York, NY. Work arrangement expectations will be determined in accordance with applicable policies and business needs
• The expected base salary ranges from $110,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.
• Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.
• Strong client communication, judgment, prioritization, analytical, problem-solving, conflict-resolution, and cross-functional coordination skills.

Preferred Qualifications

• Experience supporting large corporate or multinational clients; experience with client-service or case-management technology, digital-channel administration, payment investigations, process improvement, or user acceptance testing; and a relevant treasury or payments certification.

Work Location

• This role is based in New York, NY. Work arrangement expectations will be determined in accordance with applicable policies and business needs
• The expected base salary ranges from $110,000 - $160,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.
• Greenhill & Co., Inc., part of Mizuho Americas, is focused on providing financial advice on significant mergers, acquisitions, restructurings, financings and capital raising to corporations, partnerships, institutions and governments globally. It acts on behalf of clients throughout the world from its offices in the Americas, EMEA, and APAC.