Vice President – Customer Operations
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Key skills for this role
About the Role
A customer-centric services platform in Saudi Arabia seeks a Vice President of Customer Operations to oversee service delivery, frontline performance, and large teams. The role focuses on improving efficiency, quality, and customer satisfaction metrics.
Key Skills for This Role
Responsibilities
- Oversee customer operations, service delivery, and frontline performance
- Manage large service teams and operational processes
- Improve service efficiency, quality, and customer satisfaction metrics
- Work closely with digital, CX, and operations teams
- Lead service transformation initiatives
- Hold executive accountability for service outcomes
Requirements
- Senior operations leadership experience within service driven environments
- Strong exposure to customer operations at scale
- Experience in Saudi Arabia is highly preferred
- Demonstrates people leadership, operational discipline, and customer centric thinking
Full Job Posting
Job Description
- Our client is a customer centric services platform operating at scale across Saudi Arabia.
- The organisation is enhancing service delivery and customer satisfaction.
The Role
- The Vice President will oversee customer operations, service delivery, and frontline performance.
- This role will manage large service teams and operational processes.
- A key focus will be improving service efficiency, quality, and customer satisfaction metrics.
- The VP will work closely with digital, CX, and operations teams.
- This role will also lead service transformation initiatives.
- Executive accountability for service outcomes is expected.
Candidate Profile
- Candidates must have senior operations leadership experience within service driven environments.
- Strong exposure to customer operations at scale is essential.
- Experience in Saudi Arabia is highly preferred.
- The ideal profile demonstrates people leadership, operational discipline, and customer centric thinking.
Required Skills
- Performance
- Service Delivery
- Operations
- Accountability
- Metrics
- Customer Satisfaction
- Leadership
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