Vice President Customer Operations
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About the Role
Our client is a customer-centric services platform operating at scale across Saudi Arabia. The organisation is enhancing service delivery and customer satisfact.
Key Skills for This Role
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Job Description
: Our client is a customer-centric services platform operating at scale across Saudi Arabia.
The organisation is enhancing service delivery and customer satisfaction.
The Role The Vice President will oversee customer operations, service delivery, and frontline performance.
This role will manage large service teams and operational processes.
A key focus will be improving service efficiency, quality, and customer satisfaction metrics.
The VP will work closely with digital, CX, and operations teams.
This role will also lead service transformation initiatives.
Executive accountability for service outcomes is expected.
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