Vice President, Client Operations
Key Skills for This Role
Full Job Posting
Required Skills
- Strong client relationship management skills.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Effective issue and escalation management capability.
- Ability to collaborate across functions and influence stakeholders.
- Strong organizational and prioritization skills.
- Proactive and client-focused approach.
Preferred Qualifications
- Experience interacting with senior client stakeholders.
- Knowledge of Transfer Agency operations and oversight.
- Experience with benchmarking, service reviews, and continuous improvement initiatives.
- Ability to identify opportunities for standardization, automation, and service enhancement.
- Success Measures
- Timely and accurate delivery of client commitments.
- Effective management of inquiries and escalations.
- Successful implementation of client change initiatives.
- Delivery of actionable benchmarking and performance insights.
- Improvement in service quality, efficiency, and client satisfaction.
- At BNY, our culture speaks for itself, check out the latest BNY news at:
- BNY Newsroom BNY LinkedIn
- Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025
- Our Benefits and Rewards:
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
- BNY Newsroom
- BNY LinkedIn
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Qualifications
- Strong client relationship management skills.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Effective issue and escalation management capability.
- Ability to collaborate across functions and influence stakeholders.
- Strong organizational and prioritization skills.
- Proactive and client-focused approach.
About BNY External Career Site
A global financial services platform at the heart of the world's capital markets.
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