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Vice President, Client Operations

8599184-CLIENT SERVICE GROUP BUS US
Boston, USA
Full-time
Executive
Onsite
Discovered Today
Communication

Full Job Posting

Required Skills

  • Strong client relationship management skills.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Effective issue and escalation management capability.
  • Ability to collaborate across functions and influence stakeholders.
  • Strong organizational and prioritization skills.
  • Proactive and client-focused approach.

Preferred Qualifications

  • Experience interacting with senior client stakeholders.
  • Knowledge of Transfer Agency operations and oversight.
  • Experience with benchmarking, service reviews, and continuous improvement initiatives.
  • Ability to identify opportunities for standardization, automation, and service enhancement.
  • Success Measures
  • Timely and accurate delivery of client commitments.
  • Effective management of inquiries and escalations.
  • Successful implementation of client change initiatives.
  • Delivery of actionable benchmarking and performance insights.
  • Improvement in service quality, efficiency, and client satisfaction.
  • At BNY, our culture speaks for itself, check out the latest BNY news at:
  • BNY Newsroom BNY LinkedIn
  • Here’s a few of our recent awards:
  • America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025
  • Our Benefits and Rewards:
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
  • BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
  • BNY Newsroom
  • BNY LinkedIn
  • America’s Most Innovative Companies, Fortune, 2025
  • World’s Most Admired Companies, Fortune 2025
  • “Most Just Companies”, Just Capital and CNBC, 2025

Qualifications

  • Strong client relationship management skills.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Effective issue and escalation management capability.
  • Ability to collaborate across functions and influence stakeholders.
  • Strong organizational and prioritization skills.
  • Proactive and client-focused approach.

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