Vice President, Aladdin Client Engagement
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Key skills for this role
About the Role
The role involves managing client relationships, driving technology adoption, and ensuring client satisfaction while developing strong partnerships in the Fintech industry.
Key Skills for This Role
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Overview
The Aladdin Client Business (ACB) entity is effectively responsible for growing the Aladdin business with our existing external clients, implementing our solutions and managing the relationship & services across the lifetime of our clients.
The role sits within our Aladdin Client Engagement team that is responsible for expanding our footprint withing our existing client base as well as minimizing churn and providing best in class user experience on our technologies: user adoption, value delivery and client satisfaction are key objectives for our teams.
The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients across a range of activities including relationship management, business development, churn prevention and value delivery.
The candidate must have a solid finger pulse of the client's entire organization and be imbedded into the client's key Decision Makers and Business leaders to drive adoption and growth.
BlackRock as a firm expects significant growth in the Middle East region and the successful candidate will be an integral part of the local team who will be going to make this possible.
Key Responsibilities
- Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
- Liaise with the clients' key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base.
- Develop a strong working relationship with clients to promote adoption of our technologies, including developing training and marketing materials for client use.
- Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
- Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
- Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
- In charge of client management across Public & Private asset classes
- Manage the relationship with clients with 3 major objectives: Expand footprint, prevent revenue attrition and ensure client satisfaction
- Regular travel in the region is required.
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