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VIC Development Training Manager

Ralph Lauren
Beverly Hills, USA
Full-time
Mid
Hybrid
USD 1000000-1000000 yearly / year
Discovered 1 months ago

Full Job Posting

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Develop strategies to expand our VIC base that drive customer engagement, loyalty, and revenue growth
  • Develop VIC room and floor strategy with store renovation
  • Collaborate with Store Director to create effective VIC acquisition plans aligned to overall Store strategy
  • Work with cross-functional partners in Store Operations, Marketing, Buying & Planning to align VIC in-store strategies with broader business objectives.
  • Cultivate and nurture deep relationships with existing clients to identify upsell and cross-sell opportunities
  • Develop customized solutions to meet VIC needs and maximize on client lifetime value
  • Leverage Clientelling tools and resources; compile feedback and contribute towards ongoing improvements to company client development processes and technological solutions
  • Develop strategic growth plan for Million Dollar Sellers
  • Educate Sales Professionals on best practices on strategies and tactics targeted at VICs

EXPERIENCE, SKILLS & KNOWLEDGE

  • Proven success in driving client engagement and relationship management
  • Deep understanding of the luxury client and consumer behavior
  • Past experience in Retail Leadership
  • Ability or aptitude to learn technical applications quickly
  • Exceptional team work and communication skills

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