Veterinary Route Service Specialist

Role Overview

Key Responsibilities

• Review daily routes, load equipment, and verify required items before departure.
• Visit assigned veterinary clinics, maintain professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, including from chest freezers when needed.
• Use company technology to scan pets at pickup and delivery and verify names, IDs, and instructions.
• Document requests accurately and complete follow-through.
• Interact with pet parents compassionately and professionally when needed.
• Unload pets at the Care Center and complete scanning and handoff to Operations.
• Maintain responsibility for each pet until it is properly received and documented.
• Address clinic questions and concerns promptly and gather feedback to improve service.
• Complete route stops accurately and on time while following safety and company policies.
• Maintain the vehicle, equipment, and uniform in a clean, professional condition.
• Provide clinics with approved service information and refer potential leads to Business Development.

Education and Qualifications

• High school diploma or GED is required.
• A valid driver's license with a clean driving record is required.
• Comfort using mobile technology and CRM systems is required.
• Ability to work early mornings, weekends, or holidays as needed is required.
• Prior customer service, account management, or route-based experience is preferred.

Working Conditions

• Frequent heavy lifting up to 100 lbs and physically active workdays.
• Driving in all weather and road conditions.
• Exposure to emotionally sensitive situations.
• Independent, fast-paced, non-desk-based work with high accountability.

Schedule

• Full-time schedule: Monday, Tuesday, Thursday, and Friday from 6:00 a.m. to 4:30 p.m.
• The role is scheduled for 40 hours per week, with overtime as business needs.

Compensation

• Hourly compensation is $17.00 to $21.00 per hour, depending on experience.
• The role is eligible for overtime.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life, AD&D, and LTD insurance.
• 401(k) with employer match.
• Tuition assistance up to $2,000.
• Paid holidays, paid time off, career development, and internal advancement opportunities.