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Veterinary Receptionist

Meadowbrook Veterinary Clinic
Peoria, USA
Junior · 1+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
  • Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
  • Perform client check-out, including payment processing, posting charges, and scheduling future appointments
  • Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
  • Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
  • Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
  • Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
  • Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
  • Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
  • Proficient in Microsoft Office; comfortable learning new software and workflows
  • Reliable, punctual, and professional; ability to work independently and as part of a team
  • Genuine affinity for animals and comfort working in a clinical setting
  • Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
  • About Meadowbrook Veterinary Clinic
  • As a full-service, AAHA-accredited veterinary medical facility in Peoria, Illinois, we pride ourselves on delivering top-notch medical, surgical, and dental care through our professional and courteous staff. Our team is highly skilled in PennHip evaluations, A-Stamp certifications, TPLO procedures, orthopedic surgery, abdominal ultrasounds, and echocardiography. We are dedicated to promoting responsible pet ownership, preventative healthcare, and providing health-related education.

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