Veterinary Receptionist/Assistant
Full Job Posting
Responsibilities
- Front Desk & Client Care
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
- Clinical Support
- Assist veterinarians and vet technicians during examinations, treatments, and surgeries
- Handle and restrain animals safely and compassionately, including those that are fearful or reactive
- Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces
- Perform basic laboratory tests, such as collecting blood, urine, and stool samples
- Administer medications and vaccinations under the supervision of a veterinarian
- Feed, bathe, and exercise animals as needed, and monitor hospitalized or boarding patients for changes in condition
- Clean and maintain the clinic, including exam rooms, treatment areas, and kennels, and ensure supplies are stocked
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
Qualifications
- Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
- Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
- Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
- Strong verbal and written communication skills, including active listening and conflict resolution
- Ability to move between front-desk and clinical duties throughout the shift as patient flow require
- About South Kendall Animal Hospital
- South Kendall Animal Hospital is dedicated to your pets’ health and wellbeing. Widely recognized as a compassionate, skilled, and cost-conscious hospital, our medical team provides pets and pet owners with only the finest veterinary care available in Palmetto Bay, Florida, and serves pets and their families throughout Pinecrest, Cutler Bay, South Miami, and Kendall.
- #CSR
About Veterinary Practice Partners
Private equity-backed veterinary practice management and co-ownership group.
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