Veterinary Practice Manager

What to Expect

Job Type: Full-time

Schedule

• Full time, salaried position (approx. 40-50 hours per week). Typical schedule 4 days a week 8am-6pm, with occasional early or after-hours meetings and Saturdays.

Qualifications: Who Are We Looking For?

• Core qualities:
• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, and Teams
• Must have strong capabilities in: communication, balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team. This is a sister hospital to our founding location in Rye. You will work closely with the Practice manager at this location to support the hospitals together.
• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.

Responsibilities

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives, including:
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctors, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Benefits

• We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits
• #PRACMNGR