Veterinary Practice Manager

Responsibilities:

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives, including:
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctors, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.
• As a multi site Practice Manager you will oversee both Rye Harrison locations with support from additional mangers and leaders at both practices. You will help build the team at our second location to lead and grow the hospital to serve our expanded community. Together you’ll support both hospitals, balancing the needs of the business with the needs of the team.

Experience

• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
• Who Are We Looking For?
• A growth mindset. You take initiative, welcome feedback, and are always looking for ways to improve yourself, your team, and the hospital.
• Excellent communication and conflict resolution skills. You can build trust with staff and clients, have the hard conversations, and turn tension into resolution.
• A problem-solving attitude. You spot opportunities, build a plan, and see it through, both independently and alongside our leadership team.
• A team-first approach. You thrive in a collaborative environment and lead by example.
• Empowering your team and helping them to feel confident in their roles is important to you.
• Strong organization and time management. You juggle competing priorities and keep the details right.
• A passion for great client service.
• Comfort with technology. You’re confident with veterinary practice management systems (PIMS), Microsoft Office, and Teams, and you can use data to guide decisions.
• What you’ll do
• As a multi site Practice Manager you will oversee both Rye Harrison locations with support from additional mangers and leaders at both practices. You will help build the team at our second location to lead and grow the hospital to serve our expanded community. Together you’ll support both hospitals, balancing the needs of the business with the needs of the team.

Benefits:

• We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits

About Rye Harrison Veterinary Hospital

Preferred Qualifications

• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.