Veterinary Practice Manager
ConfidentialDubai, UAE1 months agoMid-Senior
Mid-Seniorfulltime
Skills
LeadershipStrategic PlanningBudgeting
About This Role
Overview
- What if your next clinic ran like a tech company?
- Real-time dashboards.
- Automated workflows.
- AI-powered scheduling and client engagement.
- A client app with gamification and behavioural science baked in.
- An operations playbook so tight that scaling from 1 to 50 locations feels like turning a dial, not reinventing the wheel.
- A brand-new veterinary group is launching across the UAE with ambitious plans for a fast-paced, multi-site rollout — and rapid expansion into the wider GCC, particularly KSA.
- We’re looking for a Veterinary Practice Manager to join the founding team.
- Not a “keep-the-lights-on” manager.
- A builder.
- A disrupter.
- Someone who gets genuinely excited about designing systems, obsessing over the client experience, and creating something that didn’t exist before.
- What you’re walking into
- A technology-first veterinary business. Purpose-built practice management, a client-facing app with features competitors haven’t even imagined, and a data-driven approach to every decision from staffing to stock.
- AI and data woven into daily operations. Predictive demand forecasting, intelligent appointment scheduling, automated client engagement, and real-time performance dashboards that turn gut-feel management into precision operations.
- A full marketing and growth engine. This isn’t a clinic that waits for walk-ins. We’re building lead generation, SEO, GEO, automated nurture sequences, and a brand that pet owners will actively seek out.
- We’re backed by the founders and management team of one of the GCC’s leading leisure operators — a group that has disrupted and scaled 50+ leisure sites across the GCC, predominantly in the UAE and KSA. Now we’re bringing that same playbook, pace, and ambition to the veterinary space.
- Speed. Multiple locations launching in rapid succession across the UAE, with KSA expansion on the near horizon. You’ll build the operational blueprint that every future location runs on.
The Role
- You’re the person who turns vision into daily reality.
- You’ll own the full site P&L — revenue, costs, margins, headcount.
- Every number runs through you.
- You’ll build the SOPs, manage the team, drive performance, and create a client experience so good that word-of-mouth becomes your most powerful marketing channel.
- You’ll work directly with the founding team and the Veterinary Clinical Director to ensure clinical excellence and operational efficiency aren’t in tension — they’re the same thing.
- Your job is to build the operational machine that gives veterinarians full clinical autonomy: when the business runs flawlessly, clinicians are free to focus entirely on medicine.
- As we grow, you’ll mentor and develop the next generation of practice managers across the network.
- The playbook you write becomes the standard.
- The team you build becomes the blueprint.
- Day to day, you’ll be:
- Owning the clinic P&L — tracking revenue, managing costs, forecasting demand, and reporting performance to the founding team
- Managing the full team roster — scheduling, staffing levels, leave management, and ensuring the clinic is never under- or over-resourced
- Driving the client experience from first contact to follow-up — monitoring NPS, online reviews, client retention, and identifying friction points
- Building, refining, and enforcing SOPs across front-of-house, back-of-house, inventory, and client communication
- Working with the marketing engine to convert leads into booked appointments and first-time visitors into loyal clients
- Managing inventory, supplier relationships, and procurement to keep the clinic stocked without overspending
- Running daily huddles and weekly performance reviews with the clinical and support teams
- Coordinating with the Clinical Director on capacity planning, clinical workflow, and ensuring operational decisions support clinical outcomes
- This will suit you if:
- You’ve managed a veterinary practice, medical clinic, premium retail, or hospitality operation — and you know you can do it better with the right tools
- You’re comfortable owning a full site P&L and making commercially accountable decisions every day
- You think in systems, not tasks. You don’t just fix problems; you build processes that prevent them
- You’re tech-savvy and energised by new platforms, dashboards, and automation — not intimidated by them
- You care deeply about client experience and believe operational excellence is what makes it possible
- You’re capable of operating in a fast-paced, high-growth, entrepreneurial environment — and you thrive on it
- You want to build something from scratch and see your fingerprints on every aspect of how it runs
- You’re based in the GCC, or you’re an outstanding international candidate open to relocation — if you’re the right person, we’ll make it happen
- What’s on offer
- A founding operational role with real ownership — not a middle-management seat
- Competitive package that reflects the seniority and impact of this position
- Equity participation through the company’s Long-Term Incentive Plan (LTIP) — a share-based equity programme for the right candidate, because builders should be owners
- Full relocation support for international hires — visa sponsorship, housing assistance, and a team that will help you land smoothly
- The chance to work with a proven team that has already disrupted and scaled a major GCC operation across 50+ sites
- Technology, AI, and data infrastructure that most practice managers can only dream about
- A defined growth path from single-site practice manager to regional operations director as we scale across the UAE and into KSA
- This is the rarest kind of opportunity: proven backers, a blank canvas, and the tools to build something exceptional.
- Apply now.
- All applications are completely confidential.
- Shortlisted candidates will receive full details on the brand, the technology, the team, and the timeline.
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