Veterinary Customer Service Representative
Role Overview
The Customer Service Representative (CSR) actively recruits new clients
and promotes hospital services.
Schedules client visits and drives the flow of clients and pets
through the hospital to aid the productivity of the veterinary medical team.
Ensures good
communication with the clients, and coordinates the care of the pets, influencing clients to return
and refer their friends and families.
Key Skills for This Role
Full Job Posting
ABOUT LAKEFIELD VETERINARY GROUP
We believe exceptional veterinary care starts with exceptional people.
We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
Our Values
Our culture is built on five core values that guide how we work and serve:
Respect
Learning
Do the Right Thing
Wow Service
Fun
If these resonate with you, you’ll fit right in.
Equal Employment Opportunity
Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.
Qualifications
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
- While performing the duties of this job, the team member is regularly required to talk and hear.
- The team member must frequently use a computer for long periods of time. Specific vision
- abilities are required to do this job including close vision. This position requires walking and/or
- standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
- exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
- exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
- assistance. Must be able to work flexible hours. NO WEEKENDS!
Preferred Qualifications
- 1+ years experience in retail sales or customer service preferred
- Experience in a medical facility desired
About Freeland Animal Hospital
Full-service veterinary hospital providing medical, surgical, and dental care.
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