Veterinary Customer Service Representative

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

Greeting clients and patients warmly upon arrival

Maintaining a clean, organized, and welcoming front desk and lobby area

Triage client concerns and direct them appropriately

Answering phone calls and emails; routing inquiries as needed

Scheduling appointments efficiently to maintain daily flow

Checking clients in and out, processing payments, and reviewing invoices

Offering emotional support during sensitive or stressful situations

Supporting a positive client experience from start to finish

Who We’re Looking For:

At least 1 year of veterinary receptionist or animal care experience preferred

Compassionate, calm, and confident communicator

Detail-oriented and able to multitask in a fast-paced setting

Strong computer and organizational skills

Positive attitude, team player, and proactive problem-solver

Self-starter with a desire for continued learning and professional growth

Job Type: Full-time and Part-time

Hospital Hours: Monday – Friday: 7:00 am – 6:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 9:00 am – 3:00 pm

Pay: $18-$23/hr

We offer our staff:

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

Employee Assistance Program

Paid Vacation and Sick Time for ALL Employees

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance (applies to licensed/registered/certified roles)

Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program

Career Development Opportunities

Referral Bonus Program for most positions!

Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.

Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Hudson, New Hampshire. We understand all the different ways your pet communicates love and trust. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, rehabilitation services, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, underwater treadmill therapy, massage therapy, digital radiography, dental x-ray, and a complete in-house laboratory. We also have our sister hospital 25 minutes down the road in Bedford, New Hampshire, Bedford Veterinary Medical Center.

We are located in beautiful southern, New Hampshire! Our veterinary hospital is located on 288 Lowell Road in Hudson, just south of Manchester and next to Nashua. Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family!

To learn more about us, click https://www.lowellroadvetcenter.com