Veterinary Assistant/Receptionist

Job Summary: We are seeking a versatile Veterinary Receptionist and Vet Assistant to join our animal care team. This role involves splitting time between front-desk duties and clinical support, providing excellent customer service while assisting veterinarians with medical procedures. The ideal candidate will manage appointment scheduling, answer client inquiries, and ensure smooth clinic operations, as well as support veterinary staff during examinations, treatments, and animal care activities. This position offers an opportunity to work in a compassionate environment dedicated to animal health and well-being.

Responsibilities

Greet clients and their pets warmly, establishing a welcoming environment for all visitors

Schedule appointments, manage patient records, and coordinate follow-up visits using veterinary software

Handle medical collections accurately, including processing payments and insurance claims

Answer phone calls, respond to client inquiries, and provide information about pet care services

Assist with getting medications ready during examinations or procedures.

Perform general clerical duties such as data entry.

Prior experience in a veterinary clinic or animal care setting is highly preferred; familiarity with veterinary terminology is essential

Knowledge of medical collection processes and veterinary administrative support functions

Proficiency in veterinary software systems for scheduling and record keeping

Strong customer service skills with excellent communication abilities for client interaction and educationThis position offers an engaging environment where compassionate animal care meets professional growth. The successful candidate will be an integral part of a dedicated team committed to providing outstanding veterinary services.

Benefits:

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Uniform allowance

Vision insurance

Ability to Commute:

Indianapolis, IN 46220 (Required)

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose : Give pets and the people who love them more quality years together

Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values : Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

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